Chief air traffic controller for a rockstar team of 20 service professionals. I spend my days orchestrating complex engineer schedules, playing matchmaker between tough technical cases and the perfect expert to solve them. By masterfully routing workloads and tracking live queues, I ensure our strict SLAs aren't just met—they're crushed. Beyond the daily ticket hustle, I champion continuous improvement, maintain bulletproof ISO audit compliance, and keep our stakeholders smiling through seamless, world-class delivery.

The ultimate tech bridge builder, specializing in turning complex cloud and virtualization blueprints—like Azure, Citrix, and VMware—into reality. I spent my days diving deep into project implementations, crafting flawless technical documentation, and building cutting-edge POC environments from scratch. When things got heavy, I stepped up as the Tier 2 support champion, tackling the toughest escalated cases to keep client systems running smoothly and securely.

The operational backbone overseeing IT infrastructure for a massive eyewear manufacturing footprint, spanning 3 mainland factories and a Hong Kong headquarters. I led a dynamic 12-person team to support and serve a thriving user base of 3,000+ individuals across both SAP and core infrastructure. From tracking team performance metrics to balancing workforce capacity, I kept the entire multi-location ecosystem connected, optimized, and performing at its peak.